FAQs

We’ve put together answers to the most common questions our customers ask about orders, shipping, returns, payments, and product details. Our goal is to make your shopping experience simple, transparent, and stress-free. If you need help with anything not covered here, feel free to reach out to us anytime — we’re always happy to assist.

Orders & Shipping

1. How long does shipping take?

Our standard U.S shipping typically arrives within 7–12 business days.

2. Do you ship outside the United States?

At this time, we only ship within the United States.

3. How much is shipping?

We charge a simple flat rate of $5 for all U.S. orders.

4. Which carriers do you use?

We ship using FedEx, USPS, and UPS, depending on your location and package type.

5. How do I track my order?

Once your order ships, you will receive an email containing your tracking number.
Tracking updates usually appear within 24–48 hours after the package leaves our facility.

6. Can I change my shipping address after ordering?

Yes — before your order is processed.
Email us immediately at support@belthub.shop

Returns & Refunds

7. What is your return window?

We accept returns within 30 days of delivery.

8. What items cannot be returned?

The following are non-returnable:

  • Final sale or clearance items
  • Gift cards

9. Do I have to pay for return shipping?

  • If the item is damaged, defective, or incorrect, Belthub covers the return cost.
  • If the return is due to reasons such as wrong size or change of mind, the customer covers return shipping.

10. When will I receive my refund?

Once we receive and inspect the returned item, refunds are issued within 5–7 business days to your original payment method.

11. Do you offer exchanges?

We currently do not process direct exchanges.
You may return the item and place a new order if needed.

Cancellations

12. Can I cancel my order?

Orders can be cancelled before they are shipped.
Contact us immediately at support@belthub.shop

Payments

13. What payment methods do you accept?

We accept:

  • American Express (Amex)
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • UnionPay
  • Visa

14. Is my payment information secure?

Yes. We use SSL encryption and do not store any payment details.

Product Information

15. Are your belts true to size?

Yes. All belts are one size, designed to comfortably fit a wide range of waist sizes.

16. What if I receive the wrong item?

Email us within 30 days with photos at support@belthub.shop.
We will send a replacement at no cost.

Customer Support

17. Where is Belthub located?

Belthub operates from 2929 Paisley Meadow Drive, League City Texas 77573, United States.

18. How do I contact Belthub?

Business Name: Belthub

Business Mail: support@belthub.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-06:00)

Live Chat: 24/7

Business Address: 2929 Paisley Meadow Drive, League City Texas 77573, United States